Reschedule

Question

Answer

I want to reschedule an exam that is currently scheduled for tomorrow. How do I do that?

There is a time restriction for rescheduling exams. If the exam is more than 72 hours away it can be rescheduled through Scheduler. However, if an exam is scheduled within 72 hours the exam cannot be rescheduled. The exam should be cancelled (the booking fee will be forfeited) and a new exam (with a new booking fee) must be scheduled.

Can an Organization call the Pearson VUE Contact Center for assistance with a reschedule?

Reschedules should be completed through Scheduler up to 72 hours before the scheduled test. You will be unable to reschedule within 72 hours of the scheduled test date.

When assistance is needed for a reschedule, the Organization may contact the Pearson VUE Customer Contact Center at 0344 994 4488. Any reschedules made via our telephone booking line at 0344 994 4488 will incur a £5 reschedule fee.