Edit User Account

To edit a user account, you must first search for and then view the user account.

Note

Only Client administrators or VUE administrators may edit, add or remove demographic information for a user account. When a user logs in to Navigator, they are unable to modify any of their user account information. They may only view their account. If changes must be made to a user account, users must contact their client administrator to request updates to the user account.

Edit basic user account information

Search for the desired user account. See Search User Accounts for more details.
Click the View button. See View User Account for more details.
Click the Edit link to the right of the User name section.

The Edit user account page is displayed.

You may edit any of the basic user account fields.

All fields marked with an asterisk are required.

Note

If you choose to edit the email address, you must re-enter the email address. This field is not automatically populated. The re-enter email address field is only mandatory if you are modifying the email address.

If your email addresses do not match, a message states they do not match. This message appears after you navigate away from the re-enter email field.

Email addresses do not match.

Click Save.

If any of the required fields are not completed, all required fields will be highlighted in red to indicate they must be completed prior to saving the user account.

Upon successfully saving the user account, a message states that the user account was successfully updated.

Click the Back button to return to the list of user accounts.

Add address to user account

When the user account was created and the address fields were not entered, the client Admin may add them after the user account was originally saved. Address fields are optional for user accounts, but if you choose to add any address fields to the user account you must enter all the required address fields.

Search for the desired user account. See Search User Accounts for more details.
Click the View button. See View User Account for more details.
Click the Edit link to the right of the User name section.
If you wish to enter an address for the user, click the Add Address button and fill in all the required fields.

Note

If you do not know all of required address fields when you add or update the address for the user account, you will be unable to save the user account to the system. You can click Remove address and enter the address information at a later time. When you select Remove address, all the address fields are cleared and you are returned to the basic edit user account page.

Click Save.

If any of the required fields are not completed, all required fields will be highlighted in red to indicate they must be completed prior to saving the user account.

Upon successfully saving the user account, a message states that the user account was successfully updated.

Click the Back button to return to the list of users.

Remove address from user account

A user address may be removed from a user account at any time, because the address fields are optional for users.

Search for the desired user account. See Search User Accounts for more details.
Click the View button. See View User Account for more details.
Click the Edit link to the right of the User name section.
Scroll down to the bottom of the address fields and click Remove address.
Click Save.

The address is removed from the user account.

Click the Back button to return to the list of users.

Add Roles to user account

At least one role must be assigned to a user account.

Note

If you will be assigning the proctor role to a user account in addition to other roles, you MUST create the user account in the Proctor Management application first or you must create a proctor in Proctor Management and enter the existing user name to assign the proctor role. Assigning the proctor role must be done from within Proctor Management. You may open the user account within Navigator User Management to assign more roles to the user account.
If you need to create an Organizations user, you MUST create the user account within Organizations User Management.

Search for the desired user account. See Search User Accounts for more details.
Click the View button. See View User Account for more details.
Click the Edit link to the right of the User name section.
Scroll down to the Roles section.
Click Add application.

Select Application

Click the Select application drop-down arrow and select the desired application in the list.

Select application menu.

The list of available applications to choose from will vary depending upon which applications a client has chosen to use. You may only assign new users to the application roles your client profile has elected to use.

Application	Role Description
All Navigator Applications	We recommend you not use this option when assigning roles to users. You should individually assign a user each role they need to complete their job responsibilities. In this way, you control which applications each user has access to in the Navigator portal. Otherwise when a new application is added to the Navigator portal for your client profile, any users set to All Navigator Application role are automatically assigned permission to use the new application. For security reasons, this could be dangerous because you may not want all users to access all the applications. For instance, you probably do not want to give all users the ability to create and modify user profiles within the User Management application.
Client Proctored Documentation-ITS	Users that must access the ITS secure browser Client proctored support documents must be assigned the Client Proctored Documentation ITS role. Client Proctored Documentation-ITS application is used to find documents that support the ITS Client proctored delivery model. Users, such as proctors and proctor administrators, require access to these documents to support their testing program.
Client Proctored Documentation-PVBL	Users that must access the Pearson VUE Browser Lock (PVBL) secure browser Client proctored support documents must be assigned the Client Proctored Documentation PVBL role. Client Proctored Documentation-PVBL application is used to find documents that support the PVBL Client proctored delivery model. Users, such as proctors and proctor administrators, require access to these documents to support their testing program.
Connection Check	Users that must verify they can connect to the Internet and successfully deliver exams using the Athena - Browser Edition test driver during Anywhere Proctored exam delivery must be assigned the Connection Check role. Connection Check performs two tasks. A speed test determines the upload and download speeds of your current internet connection. The connection test verifies connectivity to the servers that are used to deliver an exam.
Exam Preview	Users that must have the ability to test the functionality and scoring of Athena - Browser Edition exams must be assigned the Exam Preview role. Exam Preview is a comprehensive, all-in-one application that allows exam quality assurance and verification tasks to be performed in one place. Specifically, Preview allows users to view the exam in a web browser, Inspect contains the exam repository inspection details, and Simulate allows users to run scoring simulations.
ExamDeveloper	ExamDeveloper™, Pearson VUE’s industry-leading test development technology, is a suite of test-development tools built on principles of psychometric integrity and best practices. Users that want to develop exam items using the latest version of item writer, may be assigned the Client Access to ExamDeveloper role.
IntelliVUE	Users that must have the ability to view IntelliVUE reports must be assigned the IntelliVUE role. IntelliVUE allows users to report on their testing program, including candidate and result data. It provides reports where users can specify filtering criteria to return a data set that meets their needs.
Location Codes	Users that must create and maintain Location Codes for the client must be assigned the Location Codes role. Location Codes are used to define a physical location for an Anywhere Proctored Exam.
Media Content Deployer	Users that must have the ability to deploy media such as audio or video must have the Media Content Deployer role. Uploaded media can then be used in Exam Preview or in various test delivery modes.
Organizations	Users that must create and maintain accounts for third-party entities that will perform transactions in the Pearson VUE systems on behalf of the client must be assigned the Organizations role. Organizations application consists of two main components: Organization Management and User Management.
Prerequisites	Users who manage exam prerequisites must be assigned the Prerequisite role.
Private Access Codes	Users that must create and maintain Private Access Codes for the client must be assigned the Private Access Codes role. Private Access Codes are used to make an exam private. Candidates must enter the private access code to register for an exam. They are most commonly used for Anywhere Proctored exams.
Proctor Management	Users that will maintain proctor accounts for a client must be assigned the Proctor Management role. If a user will proctor Anywhere Proctored exams, you must create the proctor within the Proctor Management application. You may make an existing user a proctor.
Proctoring	Proctor users that must unlock Anywhere Proctored candidate exams are automatically assigned the Proctoring user role. Client administrator users that wish to view proctoring events that were created by their own proctors must be assigned the Proctoring client access role. The Proctoring application allows proctors to create proctoring events that are used to unlock Anywhere Proctored candidate exams from a single, centralized location, rather than moving from workstation to workstation. Client administrators may view proctoring events their own proctors have created.
Scheduler	Users that must manage candidates, and schedule, reschedule, cancel candidate registrations, and apply candidate payments for exams must be assigned the Scheduler role. Candidates are known at the time of the booking.
Scoring Check	Users that must validate that a SIF (Scoring Information File) is constructed correctly must be assigned the Role for using Scoring Check application.
User Management	Users that create and maintain other users must be assigned the User Management role.
Web Monitoring	Users that require access to intelligence that assists in making decisions about potential intellectual property infringement and other illicit testing activities must be assigned the Web Monitoring role.

Select Permission

Click the Select permission drop-down arrow and select the desired permission for the application role.

The permissions available to you will be based on your permissions within Navigator. VUE administrators will have the access to more permissions than an individual client administrator.

Application	Role Permission
All Navigator Applications	If you are a client User Manager Admin, you may give a new user client level access to all the applicable client applications. If you are a VUE Admin, you may give a new user either client level access to all the applicable applications, or you may give a new user VUE Admin access to all Navigator applications for one client, or many clients. We recommend you not use these permissions for most users. You should individually assign a user each role and permission they need to complete their job responsibilities. This gives you control over the specific activities each user may perform within the assigned application.
Client Proctored Documentation-ITS	There is only one Client Proctored Documentation-ITS permission, User Access. Users that must access the ITS Client proctored support documents must be assigned the Access to Client Proctored Documentation permission.
Client Proctored Documentation-PVBL	There is only one Client Proctored Documentation-PVBL permission, User Access. Users that must access the must access the Pearson VUE Browser Lock (PVBL) test driver Client proctored exam delivery mode support documents must be assigned the Access to Client Proctored Documentation permission.
Connection Check	There is only one Connection Check permission, Connection Check User. Proctors that must run a connection check test for Anywhere Proctored exam delivery using the Athena - Browser Edition test driver must be assigned the Connection Check User permission.
Exam Preview	There is only one Exam Preview permission, User for Exam Preview. Users that will perform Inspect, Preview and Simulate activities for exams must be assigned the User for Exam Preview permission.
ExamDeveloper	There is only one ExamDeveloper permission, Client Access to ExamDeveloper. Additional roles and permissions can be set in legacy ExamDeveloper.
IntelliVUE	Select from the following IntelliVUE permissions: Run ILD Reports - Users that will generate response level item data should be assigned the Run ILD Reports permission. Data includes candidate responses and exit survey information. Run ILD Statics Reports - Users that will generate statistical data based upon candidate responses should be assigned the Run ILD Statistics Reports permission. Data includes test, item and item option statistics, and candidate comments. Run Intellivue Reports - Users that will generate data for standard reports should be assigned the Run IntelliVUE Reports permission. Data includes accommodations, authorizations, test centers, candidate search, discounts, exam activity and performance, and volume by testing center. (This is the default permissions for most users.) Run Intellivue Wizards - Users that will generate data in an ad hoc manner should be assigned the Run IntelliVUE Wizards permission. Users will be allowed to choose all data elements included in the final data set. Run Quick Look Reports - Users that need to report on data in near real-time must be assigned the Run Quick Look Reports permission.
Location Codes	There is only one Location Code permission, User Access. Users that must create and maintain Location Codes for the client must be assigned the User Access permission.
Media Content Deployer	There are two roles that may be assigned for Media Content Deployer. Admin user for content deployer – Users who require full control of the media content, including the ability to delete content should be assigned the Admin user for content deployer role. Manager user for content deployer – Users who need to use the Media Content Deployer, but are not allowed to delete content should be assigned the Manager user for content deployer.
Organizations	There are two Organizations permissions: Enables a client user to manage organizations (create, edit, deactivate) and organization users (create, edit, disable, reset) for their organizations Enables an organization user to manage users (create, edit, disable, reset) within only their organization
Prerequisites	There are two permissions available for Prerequisites: Create and manage Prerequisites - Allows the user to add, update, and delete prerequisite rules. View only access to Prerequisites - Allows the user to view prerequisite rules. Users assigned this permission are not able to add, edit, or delete prerequisite rules.
Private Access Codes	There is only one Private Access Code (PAC) permission, User Access. Users that must create and maintain Private Access Codes for the client must be assigned the User Access permission.
Proctor Management	There is only one Proctor Management permission that may be assigned from within User Management, Client access to proctor management application. Users that will maintain proctor accounts for a client must be assigned the Client access permission. Users with the Client access to proctor management application permission are not able to proctor exams and will not be listed as a proctor within Proctor Management unless the user was assigned the Proctor access to account and proctor profile within proctor management permission. To make an existing user a proctor, you must create a proctor within the Proctor Management application and enter the exiting User Name. This make the user a proctor.
Proctoring	When you create a Proctor or assign an existing user as a proctor within Proctor Management, the Proctor access to account and proctor profile within proctoring application permission is automatically assigned to the Proctor user. This permission allows proctors to create proctoring events that are used to unlock Anywhere Proctored candidate exams from a single, centralized location, rather than moving from workstation to workstation. There is only one Proctoring permission that may be assigned from within Navigator User Management, Client access to application. Users that want to view proctoring events that were created by their own proctors must be assigned the Client access permission.
Scheduler	Only the Base-level Scheduler application user permission should be assigned to Scheduler users. Users that must create rosters, search for candidates, create candidates, and schedule or cancel exams on behalf of candidates must be assigned the Base-level Scheduler application user permission. The Admin-level Scheduler application user permission was created for future use. Do not use this permission.
Scoring Check	There is only one Scoring Check permission that may be assigned to a Scoring Check role, Role for using Scoring Check application. Users that must validate that a SIF (Scoring Information File) is constructed correctly must be assigned this role.
User Management	There is only one User Management permission that may be assigned to a User Management role, Client access to the user management application. Users that will maintain user accounts must be assigned the Client access permission.
Web Monitoring	There is only one Web Monitoring permission, Web Monitoring User. Users that require access to the Web Monitoring application must be assigned the Web Monitoring User permission.

Select Testing Program(s)

Click the Select testing program drop-down arrow and select the desired client testing program you wish to apply against the role.

If you only have permission to add roles for an individual testing program, only that client name will appear in the testing program list.

If you have permission to assign roles to multiple testing programs, click in the white space below the client you just added. The testing program list opens. Select the desired client from the list.

Add more application roles

Click Add another role button.
Repeat the steps selecting the Application, Permission, and Testing Program.

Click Save.

Upon successfully saving the user account, a message states that the user account was successfully updated.

Remove Roles from user account

If a user no longer requires access to a Navigator application, you may remove that role from the user account.

Note

At least one role must be assigned to a user account. You cannot remove the Proctor Management Proctor access role from the user account. If a Proctor should no longer have access to the Proctor Management application, the Proctor Management Administrator must go into Proctor Management and disable the proctor. See the Proctor Management help for further details.

Search for the desired user account. See Search User Accounts for more details.
Click the View button. See View User Account for more details.
Click the Edit link to the right of the User name section.
Scroll down to the Roles section.
Locate the role you wish to remove and click the Delete role button to the right of the role.

If you attempt to remove all the roles from a user account, the system displays a warning that the user must have at least one permission and prevents you from removing all the permissions. Rather than removing all the permissions, you should disable the user account. See Disable a user account for more details.

Click Save.

Upon successfully saving the user account, a message states that the user account was successfully updated.

Click the Back button to return to the list of users.

Pearson VUE Proprietary and Confidential